Customer Services Advisor
Customer Services Advisor
Customer Services Advisor at Zeelandia Ltd
We are seeking a Customer Services Advisor to join our dynamic team. As a Customer Services Advisor, you will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Respond to customer inquiries via phone, email, and chat
- Provide product information and assistance
- Process orders and returns efficiently
- Resolve customer complaints in a professional manner
- Collaborate with internal teams to ensure customer needs are met
If you are a customer-focused individual with excellent communication skills and a passion for helping others, we would love to hear from you. Join us at Zeelandia Ltd and be part of a team dedicated to delivering outstanding customer service.
Please be advised that we are not a company that sponsor and are unable to accept applications that require visa sponsorship.
Based in Colchester with Hybrid Working 1 day a week from home, post-training.
Job requirements
- Excellent communication skills, both verbal and written
- Strong customer service orientation and Strong Customer Service Ethics
- Ability to work well in a team environment
- Problem-solving skills and ability to handle customer inquiries effectively
- Attention to detail and accuracy in data entry
- Proficiency in using customer service software and tools
- Ability to multitask and prioritize workload
- Previous experience in a customer service role preferred
- Knowledge of the products or services offered by Zeelandia Ltd
- Flexibility to work in shifts or weekends as required